To send in a Kershaw product for evaluation and/or warranty service, including repair and sharpening, please read all the information on this page. Kai USA can only accept warranty requests for products purchased in the USA or Mexico. If you are outside of the USA or Mexico, please return products to the authorized dealer from whom you originally purchased them.
Then, fill out the Warranty/Service Form below. You can list multiple products on this same form. Print two copies of the form from this webpage or from the follow-up email you will receive. On one copy, add your credit card information or include a check or money order for the $7 Shipping and Processing Fee. Place the completed form, along with your check or money order, if using, in the shipping box with your knife. Save a copy of the form for your records.
Package the items safely. Please use a box; envelopes are not recommended.
Ship via a carrier with a tracking service. There must be a way to track your package through your carrier. Kai USA Ltd. cannot be responsible for your item/s unless we have confirmation that your package was delivered to us.
IMPORTANT: We are not responsible for damage to or loss of items that are not properly packaged and shipped.
Even dull knives can be dangerous—especially if not packed properly for shipping. We’ve received packages with blade tips that have pierced the cardboard box and boxes with great jumbles of knives just rattling around inside, cutting into each other. Please follow these easy tips for safe packing:
Do not place loose knives in shipping box.
Carefully wrap and package knives in box.
Tip #1: Sheath or wrap fixed-blade knives and kitchen knives. If the knife has a sheath, place it in its sheath. If not, wrap it in several layers of newspaper or bubble wrap, making sure to fully cover the tip. If you are returning more than one knife, wrap each knife individually, and then wrap them all together so that they won't roll around in the box, possibly causing damage to the blades or handles.
Tip #2: Make sure folding knives are closed, then wrap the closed knife in several layers of newspaper or bubble wrap. If you wish to keep your original box, please do not send it in with your warranty shipment. All boxes sent in with warranty shipments will be recycled.
Tip #3: Fill your box with packing material—such as packing peanuts, bubble wrap, or newspaper. Place a layer of packing material in the bottom of your shipping box. Then place the knives on top of the filler and, finally, add another layer of filler on top of the knives.
Tip #4: Include a copy of your completed Warranty/Service Form and keep a copy for yourself. Then close and tape your box according to shipper recommendations.
Information for Mexico Customers
You must include our Warranty/Service Form (inside the package) AND the appropriate Customs Declaration Form required by US Customs and Border Protection (on the outside of the package). Your carrier will help you decide on the correct forms.
To avoid unnecessary duty charges, under "Quantity and detailed description of contents" on the form, write the number of knives you are sending and note the description as "warranty service."
Mislabeled or mis-declared shipments can cause extended delays through customs. If you have any questions, contact our warranty team and they’ll be happy to help.
We reserve the right to refuse any package or to charge you—the sender—for any duties incurred by us for wrongly declared or undeclared packages shipped to our Warranty Department.
Information for Non-USA/Mexico Customers
To receive warranty service or parts, please contact the authorized dealer from whom you originally purchased your Kershaw knife rather than Kai USA. To ensure that you’re purchasing from an authorized retailer, please check our list of authorized distributors and dealers here. If a distributor is listed for your area, contact them to make sure the retailer you would like to purchase from is fully authorized. Thank you for supporting our authorized retailers.
PLEASE SHIP TO:
Kai USA Ltd.
Kershaw Warranty Dept.
18600 SW Teton Avenue
Tualatin, OR 97062
USA
DO NOT Ship to a USPS Smart Locker.