Shipping & Returns
Shipping Options
When you order from this website, your order ships for just $6.99 per order anywhere within the United States, no matter how many knives you order. (We’re sorry, but we are not currently shipping to locations outside of the US, including US territories such as Puerto Rico, the U.S. Virgin Islands, American Samoa, etc.) Any free shipping promotions we may offer apply to shipping within the continental US only.
SHIPPING DELAYS
We are updating our computer systems May 26th-June 3rd. Orders received during this time may be delayed by up to 2 weeks. We encourage you to hold off on placing orders during this time. Orders will not be shipping during that time frame. Thank you for your patience.
Current Shipping Methods
Shipping Method
Ground Shipping
Second Day Air
Next Day Air
Estimated Delivery Time
5–15 Business Days
2–4 Business Days
1–3 Business Days
Rate
$6.99
$21.99
$37.99
Processing, shipping, and handling times are approximated and not guaranteed. We cannot guarantee that an estimated delivery time will be met due to many unexpected factors, for example, holidays, weather conditions and shipping delays. Alaska and Hawaii can take additional time to in the shipping process, up to a month or more. You will receive tracking information for your shipping method via the email you provide us with your order. In case of packages lost or delayed in transit by the shipping carrier, please contact us within a few days of delay. We will attempt to track the package or/and make a claim for you. If your claim is successful, we will proceed from there.
Engraving orders:
Turnaround time is 7-14 days after final approval for in-stock items.
Kai USA Will be closed on the following Holidays:
- New Years Day: January 1st, & 2nd 2026 (Thursday & Friday)
- Memorial Day: May 25th, 2026 (Monday)
- Independence Day: July 3rd, 2026 (Friday)
- Labor Day: September 7th, 2026 (Monday)
- Thanksgiving Holiday: November 26th & 27th, 2026 (Thursday & Friday)
- Christmas Holiday: December 24th - 25th, 2026 (Thursday & Friday)
- New Years Day: January 1st, 2027 (Friday)
Please note:
- Please note that all credit card charges will appear as “KAI USA LTD.”
- Orders will be processed and shipped within 1-3 business days, including orders with expedited shipping.
- Your selected shipping time/method begins once your order leaves our warehouse.
- Orders with a higher dollar amount may require a signature at the time of delivery.
- Kai USA is not able to provide further assistance regarding shipping once it has left our warehouse. We provide all orders with tracking numbers and are updated by the shipping carrier. For the most up-to-date information, please check your tracking number with the carrier.
- Orders are processed and shipped until 10AM PST during business days only, Monday – Friday (excluding holidays).
- We do not process orders on Saturday, Sunday, or major US holidays.
- 2nd Day Air and Next Day Air shipping options will not be delivered on the weekend or holidays.
- UPS & FedEx ship to street addresses only. Please choose USPS Ground Shipping if you wish to ship to a PO Box or APO/FPO or your order will be cancelled.
- We are closed on all major US holidays (Memorial Day, Thanksgiving, Christmas, etc.). So that our employees can spend these important days with their families.
- All shipping costs are non-refundable. Those fees have been paid to the shipping carrier and are not eligible for a refund.
- Kai USA is not responsible for items once they have been confirmed delivered by the tracking number.
- Kai USA is not responsible for orders that do not arrive due to incorrect shipping information being provided by the customer at checkout.
- Please ensure you inspect your parcel upon its arrival. If there are any issues with your order, please contact us within 14 days of the date of delivery. If 14 days have passed since the date your order was marked delivered, unfortunately we are unable to assist further.
Kai USA is not responsible for lost or stolen packages:
- If you receive an email stating that the product has been delivered, but have not yet received your order, please check with household members and/or neighbors.
- We ask that you please allow two additional business days past the delivery scan as the shipping carrier may have scanned the delivery early. If your package still has not arrived by this time, please reach out to the carrier directly regarding your missing order.
ORDER CANCELLATION
You may cancel your order at any time prior to Kai USA processing your order by calling 1-800-325-2891 or emailing customerserviceWEB@kai-usa.com. Unfortunately, we are not able to cancel orders once they have been shipped. You may, however, return the order once it arrives.
RETURNING A PRODUCT
Extended Holiday Return Window
Holiday purchases made Nov 1–Dec 31 are eligible for returns through Jan 31. Standard return guidelines apply.
Easy 30-Day Money-Back Guarantee
Changed your mind? If you aren't delighted with your purchase, you can return your unused product, in the original packaging, within 30 days of the order date and we will happily refund the items purchase price. Engraving orders are final sale. No returns on engraving, final sale or warehouse sale orders. Preorder knives can be returned 30 days from the shipment date.
It's easy to return a product purchased from our website
- Please contact eCommerce Customer Service to request a Return Authorization number: 1-800-325-2891 or email us at: customerserviceWEB@kai-usa.com. You must have your order number available.
- Once the RA has been created, you will receive an email with instructions for returning your product(s).
- Ship your unused product(s), in its original packaging, to the address identified below.
- Exchanges are not available at this time.
- Kai USA is not responsible for paying the return shipping cost.
- Kai USA is not liable for lost packages being returned to us.
- Kai USA does not take liability of the product(s) are received by us. It is recommended when returning your item(s) to add insurance and tracking.
- Kai USA is not responsible for returned items until they are received by us.
Return address is:
KAI USA LTD.
ATTN: Returns Dept.
9620 SW Herman Road
Tualatin, OR 97062
Please note
Original delivery fees are refunded only if returns are for defective products, products that were not described accurately, or incorrect orders. Call Customer service 1-800-325-2891 or email customerserviceWEB@kai-usa.com to arrange these returns.
Individual products may be excluded from our Easy 30-Day Money-Back Guarantee. Check the product description before you place your order.
Refunds and credit
You can only initiate a return after an order has been marked as shipped. When an order is shipped, you will receive an email with your tracking information.
The refund will be for the value of the returned items only, unless otherwise noted. Original delivery fees and/or donations are not eligible for refunds. Individual products may be excluded from our Easy 30-Day Money-Back Guarantee, such as final sale items or warehouse sale items. Please check the product description before you place your order.
Credit for returned items can only be applied to the original credit card that was used to make the purchase. Returns will be applied to the purchasing credit card within 5 to 10 days from the date that the return is accepted. Exchanges are not available at this time.
If the return is due to defective products, inaccurate product descriptions, or an incorrect order, call or email customer service at 1-800-325-2891 or email us at customerserviceWEB@kai-usa.com to discuss the item/s you received.
Please note that all credit card charges will appear as “KAI USA LTD.”
Kai USA sales tax policy
Purchases on our website are subject to applicable state and local sales taxes based on delivery addresses.